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Accessibility statement

Good To Go is a part of LHR Airports Limited (“Heathrow”). We are committed to meeting the requirements of the Disability Discrimination Act (DDA) and make every effort to ensure our communications are accessible to people with special needs, including those with visual, hearing, cognitive and motor impairments.

However, if as a person with a disability, you encounter difficulties, please don’t hesitate to contact us and make us aware of the issue.

Standards compliance and validation

We have strived to make this website adhere to priority 1 and 2 guidelines of the W3 Web Content Accessibility Guidelines.

All pages on this site use HTML 5 mark-up, validated using the World Wide Web Consortium's (W3C's) validation service.

All pages use Cascading Style Sheets (CSS2 / CSS3) for presentation

All pages use structured semantic mark-up where possible.

All pages are checked in accordance with DDA, W3C and Section 508 guidelines and adhere/comply to these guidelines as far as possible.

Navigation and navigation aids

Primary site navigation is located at the top of each page.

Navigation menus are marked up as HTML lists and styled with CSS.

Links are written so as to make sense out of context.

Link text is never duplicated. Two links on the same page with the same text always point to the same address.

Some links, mostly to external sites, open a new browser window. There will always be a warning in either the text or the 'title' attribute of the link.

When the site is viewed in a text-only browser, the 'skip to content' link becomes visible at the top of each page.

Forms have their labels explicitly associated with their controls, aiding users of certain screen readers and speech browsers.

Help with finding content

Every page of the site features a help link at the top. Our help section exists to help you find key information in the site, and also features tips on how to search the site. Links to our policies, including our privacy statement, our terms and conditions, and this accessibility statement, appear at the bottom of every page.

Access keys

Most browsers support jumping to specific links by typing access keys. Our access keys follow UK government guidelines.

  • S - Skip navigation
  • 1 - Home
  • 6 - Help and Frequently asked questions
  • 8 - Terms and conditions

The key combination for these access keys depends on your web browser.

Internet Explorer / Google Chrome / Opera (Windows): Alt + access key, followed by Enter.

Firefox (Windows): Alt + Shift + access key.

Macintosh browsers: Ctrl + access key.


To enhance user experience, this site utilises a small amount of JavaScript (DOM Scripting). If you have disabled JavaScript, or your browser software does not fully support it, the site remains fully operable.

Non-JavaScript versions are provided for all our site tools.


All functional images used in this site include descriptive ALT tags. Purely decorative graphics include a 'null' ALT attribute.


This site uses a Cascading Style Sheet for visual layout, validated using the World Wide Web Consortium's (W3C's) validation service.

Frames are used only where necessary to display third-party content.

The stylesheet is written to display pages correctly in most commonly-used browsers. In browsers which do not support stylesheets, the flow of content has been tested to ensure it completely retains its sense.

The site uses relative font sizes. You can resize the text using your browser, or by using the 'A' icons at the top of each page. This will not disrupt the page layout.


Foreground and background colours on this site have been selected to provide a proper level of contrast for ease of reading.

Where a high-accessibility version of a site tool is available, a link will be found to it within the tool.

Throughout the site, colour is never used as a sole means to convey information.

PDF files

We continually make efforts to minimise the number of files in PDF format on the site. Where they appear, they are accompanied by a link to the Adobe website, where free Adobe Reader software is available or download. This software now includes screen-reading functionality.

Moving images and text

None of our content includes blinking text or images, and nothing on this site will cause your screen to flicker. Animation has been kept to a minimum, and is generally illustrative of content already on the site. Where animation is more than illustrative, transcripts and audio files are provided.

Flash animation will never be used for critical information such as arrivals and departures or security alerts. Interactive maps in Flash will always have static counterparts.

Video and audio

Where core Good To Go or LHR Airports content is relayed via audio and/or video files, these files are accompanied by PDF transcripts.

Optimising your set-up for your needs

AbilityNet's My Computer My Way site offers a guide to making your PC accessible. It offers help with seeing the screen, using your keyboard and mouse, and with language and reading.